Dropchat
About Dropchat
Dropchat empowers businesses to create custom chatbots that utilize various data sources, such as PDFs and websites. Users can build intelligent chatbots without coding knowledge, allowing for a seamless customer interaction experience. With escalations to humans, Dropchat ensures customer satisfaction and engagement.
Dropchat features a free plan allowing users to explore core functionalities, including two chatbots and 600 messages per month. Upgrading to the Starter or Growth plans unlocks additional chatbots, messages, and premium features, ensuring scalability for growing businesses seeking enhanced customer support solutions.
Dropchat boasts an intuitive user interface designed for effortless navigation and chatbot creation. Users can easily add data sources and build chatbots with clear instructions. Its seamless layout and user-friendly features ensure that even non-technical users can deploy professional-grade chatbots efficiently.
How Dropchat works
To interact with Dropchat, users start by accessing the platform and commencing the chatbot creation process through its no-code interface. They can swiftly add various data sources like PDFs or web pages that the chatbot will utilize for answering queries. After setting up their chatbot, users can initiate conversations, making inquiries about products or services. If the chatbot encounters complex scenarios or unsatisfied users, they have the option to escalate the interaction either via email or to a live support agent for personalized assistance.
Key Features for Dropchat
Custom Chatbot Creation
Dropchat’s unique custom chatbot creation feature allows users to easily build intelligent chatbots using their data, including PDFs and webpages. This innovative functionality simplifies customer support while ensuring tailored responses that enhance user experience and satisfaction, making Dropchat an invaluable resource for businesses.
Email Escalation
The email escalation feature in Dropchat enables seamless communication between users and support teams. When chatbot interactions require additional help, users can escalate their inquiries via email, ensuring personalized assistance and improving customer satisfaction, making Dropchat a comprehensive solution for business interaction.
Real-time Human Support
Dropchat offers real-time human support integration, allowing users to escalate complex queries to live agents. This feature enhances customer service efficiency by providing immediate human interaction when needed, ensuring problems are swiftly resolved and user engagement is maximized.
