Solidroad
About Solidroad
Solidroad is an innovative AI-powered coaching platform designed for customer-facing teams to enhance their performance. By providing live call scoring and realistic simulations, Solidroad empowers representatives with personalized feedback and guidance, ensuring they receive top-notch training that drives results.
Solidroad offers three pricing plans: Starter at $199/month for up to 10 users, Growth at $499/month for up to 50 users, and a Custom Enterprise plan for 50+ users. Each tier includes specific features and the benefits of upgrading lead to more tailored support and enhanced analytics.
Solidroad features a user-friendly interface designed for seamless navigation. Its layout promotes an intuitive experience, allowing users to quickly access coaching tools and resources. Unique visual elements elevate usability, making Solidroad not only functional but also engaging for training customer-facing teams.
How Solidroad works
Users interact with Solidroad by first onboarding their customer-facing teams to the platform. They then upload real calls or integrate with existing conversation tools for live scoring. Using AI-generated feedback and realistic simulations across multiple channels, users receive tailored coaching that promotes skill development.
Key Features for Solidroad
Live Call Scoring
Solidroad's live call scoring feature revolutionizes training by providing real-time evaluations of customer interactions. This unique aspect enables teams to receive instant feedback, ensuring they can refine their skills as they engage with clients, ultimately enhancing overall performance and service quality.
Realistic Simulations
The realistic simulations feature of Solidroad allows users to practice conversations in a controlled environment. This innovative tool supports various communication channels, preparing representatives thoroughly before they engage with real customers, thereby building confidence and improving service proficiency.
Custom Scorecards
Solidroad's custom scorecards deliver tailored feedback to learners based on performance metrics. This feature empowers managers with insights into team progress, helping them identify strengths and areas for improvement, ultimately driving enhanced training efficiencies and better customer interactions.
