Cosy

About Cosy

Cosy is a native Slack application engineered to transform standard Slack workspaces into vibrant, self-sustaining communities. It directly addresses the operational overhead faced by community managers by automating critical engagement workflows directly within the Slack environment, eliminating the need for external platforms or constant manual intervention. The tool is specifically built for community leaders, managers, and founders who leverage Slack as their primary community hub and seek to enhance member connection, content discovery, and administrative efficiency without fragmenting their tech stack. Its core value proposition lies in its deep Slack-native integration, offering a seamless user experience for both admins and members. By automating personalized onboarding sequences, facilitating serendipitous member introductions, building a searchable internal directory, and providing intelligent content moderation and highlights, Cosy enables communities to scale engagement organically. The platform is designed to save administrators hours of manual effort each week while fostering a more connected, safe, and discoverable community ecosystem, all within the familiar interface of Slack.

Features of Cosy

Automated Onboarding Sequences

Cosy allows administrators to create and automate up to ten distinct welcome DM sequences triggered when a new member joins the Slack workspace. These sequences can be configured to send from the admin, a team member, or the Cosy bot itself, with fully customizable messages, emojis, and links. The system supports precise scheduling, enabling messages to be sent immediately or delayed by minutes, hours, or even months. This ensures consistent, personalized welcome touchpoints 24/7, significantly reducing manual outreach and ensuring no new member is overlooked, even during off-hours.

Intelligent Member Introductions

This feature automates the process of connecting community members to foster engagement and serendipity. Admins can configure the system to automatically introduce opted-in members to each other via a three-person DM (the two members and the Cosy bot) on a customizable cadence—every 1, 2, 3, or 4 weeks. The introduction message is customizable, and the algorithm intelligently pairs members randomly while avoiding recent matches. This creates organic networking opportunities on autopilot, mimicking popular tools like Donut but operating natively within the Slack infrastructure.

Slack-Native Member Directory

Cosy enables the creation of a fully searchable member directory without ever leaving Slack. Admins can define up to ten custom profile fields (text, single-select, or multi-choice) and prompt members to fill them via a one-click notification. Members can then search the directory by keyword and filter for completed profiles using the /member-directory slash command or via the Cosy app. This built-in directory enhances discoverability and helps members connect based on skills, interests, or roles, strengthening the community fabric directly within the primary communication platform.

Content Moderation & Highlights

Cosy provides powerful slash commands to surface valuable content and maintain community safety. Admins can instantly retrieve the top 10 most engaging posts in a specific channel or across all public channels. Additionally, it can list public messages that have received no replies, helping to identify unanswered questions. For moderation, Cosy automatically detects common spam techniques like duplicate posts and flags abusive language, providing proactive tools to maintain a safe and high-quality conversation environment with minimal manual oversight.

Use Cases of Cosy

Scaling Professional Networks & Masterminds

For paid communities or professional networks where member value is tied to connections, Cosy automates the critical "warm welcome" and ongoing networking. Automated onboarding ensures every new member feels personally acknowledged, while the scheduled introductions systematically foster peer-to-peer relationships, driving engagement and perceived value without constant facilitator intervention, allowing the community to scale sustainably.

Onboarding for SaaS User Communities

SaaS companies using Slack for customer communities can leverage Cosy to automate educational and welcome flows. A sequenced DM campaign can guide new users from a simple welcome to sharing key resources, prompting them to fill out their directory profile with their use case, and encouraging them to ask their first question—all within Slack, creating a cohesive and guided onboarding journey that reduces support tickets.

Enhancing Engagement in Large Open Communities

For large, open-source or interest-based Slack workspaces, Cosy helps combat the "lurker" problem. The member directory makes it easy for members to find experts or peers with shared interests. Simultaneously, the Content Highlights feature allows moderators to easily surface and celebrate the best conversations, encouraging quality contributions and replicating successful engagement patterns.

Maintaining Safety in High-Traffic Channels

Community managers overseeing busy, public channels can utilize Cosy's automated moderation to maintain decorum. The system's ability to instantly flag duplicate posts (a common spam tactic) and detect abusive language provides a first line of defense, alerting admins to potential issues faster than manual monitoring, which is crucial for preserving a positive and inclusive community culture.

Frequently Asked Questions

How does Cosy integrate with my existing Slack workspace?

Cosy is a native Slack app available via the Slack App Directory. Installation is a standard OAuth process. Once installed, it operates entirely within Slack's ecosystem, using bot tokens and slash commands. It requires permissions to read messages in channels it's added to, send DMs, and manage profile information to function fully. No data is siloed in an external dashboard; administration and member interaction happen directly in Slack's interface.

Can I customize the onboarding messages and timing?

Yes, customization is a core functionality. You can create multiple sequences with different messages. Each message within a sequence can include member-specific variables (like their first name), links, and emojis. You have full control over the delay between messages, scheduling them to send immediately or at intervals defined in minutes, hours, or months after a member joins, allowing for sophisticated, multi-touch nurture campaigns.

What happens when members are introduced? Can they opt out?

When two members are introduced, a new group DM is created containing the two members and the Cosy bot, with a pre-written introductory message. Members must opt-in to be part of the introductions matching pool. They can also reply naturally within that DM thread to start a conversation. The system includes logic to avoid re-matching the same individuals in quick succession to ensure diverse connections.

Is there an API or can I export data from the member directory?

Based on the provided context, Cosy is designed as a Slack-native experience, and its primary interface is within Slack. The focus is on search and discovery inside the platform. For data portability or integration with external systems like a CRM, you would need to consult Cosy's official documentation or support, as these advanced capabilities are not detailed in the core feature set described for community management.

Pricing of Cosy

Cosy offers a free plan for communities with up to 250 members. For larger communities, it provides a 30-day free trial for its unlimited members plan. Specific pricing tiers and costs for the paid plans after the trial period are not detailed in the provided context. Interested users are directed to install the app and likely explore the pricing details within the Cosy application or on their official website for the most current subscription information.