Desku
About Desku
Desku is an innovative AI-powered customer support platform tailored for E-commerce and SaaS businesses. It streamlines customer interactions via advanced automation and real-time engagement tools, significantly enhancing user experiences. With features like AI chatbots and a knowledge base, Desku transforms customer service by improving efficiency and satisfaction.
Desku offers flexible pricing starting with a Free Forever Plan and transitioning to a $19/month subscription model. Users can benefit from different tiers, providing enhanced features and support. Upgrading unlocks additional functionalities, making Desku a valuable tool for businesses looking to streamline customer service.
Desku's user interface is designed for intuitive navigation, providing a seamless experience with easy access to all features. The layout promotes user-friendliness, making it simple for users to manage customer interactions, engage with real-time chat, and navigate the knowledge base efficiently.
How Desku works
Users start their journey with Desku by onboarding quickly, utilizing helpful guides to navigate its features. Key functionalities, such as AI chatbots and real-time messaging, come into play as users engage with customers. By automating responses and managing queries, Desku streamlines the customer support process, enhancing overall efficiency and user satisfaction.
Key Features for Desku
AI Chatbot Builder
The AI Chatbot Builder by Desku allows users to create custom chatbots without any coding. This unique feature empowers businesses to automate customer interactions 24/7, reducing response times and freeing up agents for complex inquiries, thereby enhancing overall customer service efficiency.
Unified Communication Channels
Desku's unified communication channels consolidate messages across various platforms into one inbox. This feature simplifies management for support teams, enabling them to respond faster and maintain a consistent customer experience, ultimately leading to improved engagement and loyalty.
Real-Time Visitor Tracking
Desku offers real-time visitor tracking, enabling businesses to monitor user behavior on their sites. This feature provides valuable insights that help tailor customer support responses, enhances engagement efforts, and boosts lead conversion rates, making it an essential tool for E-commerce and SaaS brands.
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