Unthread
About Unthread
Unthread is a leading platform for AI-automated ticketing, designed to enhance customer support within Slack. By integrating directly with existing Slack channels, Unthread automatically converts conversations into tickets, prioritizes them, and utilizes AI for smart resolutions, ultimately streamlining workflows and improving response times for support teams.
Unthread offers a 14-day free trial with no credit card required. Their pricing includes scalable subscription tiers based on usage and features, providing robust support solutions. Upgrading unlocks advanced analytics, integrations with task managers and CRMs, enhancing workflow efficiency and ticket management for teams.
Unthread boasts a user-friendly interface that streamlines ticket management seamlessly within Slack. Its intuitive layout allows users to prioritize tickets, track conversations easily, and automate responses. Designed with efficiency in mind, Unthread ensures a smooth user experience while maximizing support team productivity.
How Unthread works
To get started with Unthread, users simply create an account and integrate it into their Slack workspace. Conversations are automatically monitored and converted into tickets. Users can manage these tickets directly in Slack, utilizing AI for prioritization and resolution. The platform's intuitive features enable easy navigation, facilitating efficient support and customer engagement while ensuring tasks are not missed.
Key Features for Unthread
AI-automated ticketing
Unthread's AI-powered ticketing system transforms conversations in Slack into manageable tickets automatically. This unique feature prioritizes, assigns, and resolves issues instantly, streamlining the support process and ensuring teams can efficiently track and respond to customer inquiries through a unified interface.
Omni-channel inbox
Unthread offers an omni-channel inbox that consolidates all ticket sources, allowing support teams to manage tickets from Slack, emails, and more. This integration not only simplifies ticket management but also enhances communication, ensuring no customer query goes unanswered.
Seamless integrations
Unthread provides seamless integrations with various task managers, CRMs, and internal tools, enhancing its functionality. By connecting with existing systems, users can automate workflows, improve collaboration, and maximize efficiency, making it a versatile solution for managing customer support.
