Cardina
About Cardina
Cardina is a cutting-edge platform designed for customer support teams, enabling real-time visual assistance. By allowing agents to see and even control customer screens with permission, Cardina simplifies problem resolution, increases first-contact resolutions, and enhances the user experience, positioning itself as an essential tool for innovative support.
Cardina offers flexible pricing plans designed to fit various business needs, including a free trial for new users. Subscription tiers provide additional features and premium support, ensuring users gain maximum value. Upgrading allows teams to optimize customer interactions seamlessly with advanced tools for better engagement and satisfaction.
The user interface of Cardina is intuitive and user-friendly, designed to streamline customer interactions. Its layout facilitates easy navigation, allowing agents to access essential features effortlessly. With quick access to tools needed for effective support, Cardina enhances the overall experience for both agents and customers, making interactions seamless.
How Cardina works
Users initiate their journey on Cardina by signing up for an account, taking advantage of the free trial. After onboarding, they can easily invite customers to share their screens with just one click, eliminating the hassles of traditional screensharing. Once connected, agents can guide users visually and interactively, drawing on screens and assisting in real-time, ultimately enhancing customer satisfaction and support efficiency.
Key Features for Cardina
Real-Time Cobrowsing
Cardina's real-time cobrowsing feature allows agents to visually assist customers by viewing their screens live. This unique capability enhances problem resolution speed, reduces the need for lengthy explanations, and fosters stronger customer-agent relationships by providing immediate context and guidance during support sessions.
Screen Control with Permission
With Cardina, agents can take control of a customer's screen, but only with explicit permission. This key feature not only facilitates faster issue resolution but also builds trust and confidence in the support process, ensuring customers feel secure while receiving help.
Session Recordings and Replays
Cardina's session recordings feature allows agents to review past support interactions, making training and quality assurance easier. By analyzing these recordings, teams can identify areas for improvement, refine processes and enhance overall service quality, ultimately leading to better customer experiences.
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