Social Intents
About Social Intents
Social Intents is a premier live chat platform tailored for businesses aiming to elevate customer service. Seamlessly connect with website visitors through Microsoft Teams, Google Chat, and Slack while leveraging advanced AI chatbots. Enhance communication efficiency, reduce support costs, and improve customer satisfaction with ease.
Social Intents offers a variety of pricing plans to cater to different business needs. Starting with a Starter plan at $39 monthly, users can enjoy essential features for small teams. Upgrading to the Pro plan yields advanced options like increased chat volume and more chatbot capabilities, maximizing user engagement.
The user interface of Social Intents is designed for simplicity, ensuring easy navigation through its features. Users can quickly set up live chat functionalities, customize chat widgets, and access support from a streamlined dashboard. This user-friendly layout enhances engagement and makes customer interaction effortless.
How Social Intents works
To start with Social Intents, users simply register for a free trial and connect their preferred communication platform, such as Microsoft Teams or Slack. After embedding a chat snippet on their website, businesses can engage customers directly through these tools. The platform allows for chatbot training using business data, ensuring relevant interactions with visitors. Users manage chats with ease, escalating issues to human agents as needed, creating a seamless support experience.
Key Features for Social Intents
Hybrid AI Chatbots
Social Intents features innovative hybrid AI chatbots that intelligently manage customer inquiries, escalating to human agents when necessary. This unique capability enhances customer engagement while reducing response times, providing businesses with an efficient way to support their customers.
Seamless Integration
Social Intents seamlessly integrates with popular platforms like Slack, Microsoft Teams, and Google Chat, allowing businesses to converse with customers through tools they already use. This valuable integration streamlines communication processes and minimizes the need for additional software training.
Customizable Chat Widgets
Social Intents offers customizable chat widgets, empowering businesses to tailor their chat interface to match branding and user needs. This adaptability improves customer engagement and provides a unique experience that reflects company identity, enhancing overall satisfaction.
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