Twig
About Twig
Twig is an AI assistant that transforms customer experience by providing instant support for users and agents 24/7. Its innovative session memory feature ensures seamless interactions, while integration with various communication tools makes it easy to resolve inquiries swiftly, enhancing overall efficiency and satisfaction.
Twig offers dynamic pricing plans including Enterprise for $500 and $1500 monthly, allowing unlimited user seats and interactions. These tiers provide customizable AI capabilities and robust support features. Upgrading to custom plans offers increased AI responses and special integrations, optimizing customer service efficiently.
Twig's user interface promotes a seamless experience with an intuitive layout that enhances navigation. Featuring easy access to knowledge modules and chat options, it ensures users can effortlessly find information and solutions. Designed for efficiency, Twig’s interface significantly improves user engagement and satisfaction.
How Twig works
Users start by onboarding with Twig, setting up preferences for personalized interactions. They can then navigate the web app to access various support features, including AI responses and integrations. The platform utilizes session memory for efficient follow-ups, ensuring that both users and agents benefit from rapid, reliable assistance.
Key Features for Twig
Session Memory Feature
Twig’s session memory feature allows efficient follow-up interactions by remembering previous chats, enhancing the user experience. This unique capability ensures that customer inquiries are addressed swiftly and accurately, providing a smooth transition for agents, making Twig an indispensable solution in customer support.
API Integration
Twig offers powerful API integration capabilities, enabling seamless connections to various external data sources. This feature enhances user experience by allowing personalized responses and actions based on real-time data, ultimately creating a more effective and tailored support experience for all users.
Built-in Knowledge Base
The built-in knowledge base within Twig allows for the creation of templated responses and macros. This feature ensures that users receive contextually relevant answers instantly, facilitating efficient problem resolution and enhancing overall customer satisfaction with readily accessible information.
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