AskLettie

About AskLettie

AskLettie is an innovative AI-powered tool designed to streamline tenant maintenance requests through WhatsApp, operating 24/7. This platform targets landlords and letting agents in the UK, providing a hassle-free method for handling tenant issues. By automating maintenance triage, AskLettie helps landlords save precious time and ensures compliance with upcoming regulations, such as the Renters' Right Act. The main value proposition of AskLettie lies in its ability to eliminate the chaos of manual logging and phone calls, replacing it with a calm, organized system that captures every interaction. With features like centralized evidence storage and automatic audit trails, landlords can easily manage requests while ensuring they remain compliant. By leveraging advanced AI technology, AskLettie not only enhances tenant satisfaction but also empowers landlords to focus on what truly matters—renting their properties effectively.

Features of AskLettie

Centralised Evidence Locker

AskLettie's Centralised Evidence Locker allows landlords to store all necessary documentation in one secure location. From repair invoices to gas safety certificates, every piece of evidence is easily accessible. This feature ensures that landlords can quickly retrieve necessary documents for compliance and reference, reducing the risk of missing critical information during inspections or audits.

Automatic Audit Trail

With AskLettie's Automatic Audit Trail, every tenant message, AI response, and action taken is time-stamped and logged automatically. This feature not only provides landlords with a comprehensive history of interactions but also creates an uneditable compliance record. This transparency is crucial for self-managing landlords who must adhere to regulations while providing excellent service to their tenants.

1-Click Legal Reports

Generating maintenance reports has never been easier with AskLettie's 1-Click Legal Reports feature. Landlords can instantly export clean and organized maintenance reports for any tenant or property with just one click. This functionality simplifies the process of preparing for inspections, providing landlords with the data they need at their fingertips without extensive manual work.

Visual AI Analysis

AskLettie's Visual AI Analysis feature enables the system to analyze tenant-submitted photos to quickly identify faults and assess their severity. This capability eliminates the guesswork often associated with maintenance issues, allowing for swift resolution. By leveraging AI trained on thousands of real maintenance cases, landlords can trust that issues are triaged accurately and efficiently.

Use Cases of AskLettie

Efficient Maintenance Management

Landlords can use AskLettie to manage maintenance requests efficiently. By automating the triage process through WhatsApp, landlords can ensure that issues are logged and addressed promptly, leading to improved tenant satisfaction and reduced response times.

Compliance Readiness

With the upcoming Renters' Right Act, self-managing landlords can leverage AskLettie's features to remain compliant. The automatic audit trail and centralized evidence locker provide all necessary documentation for landlords to demonstrate compliance during inspections, reducing stress and potential fines.

Enhanced Tenant Communication

Tenants can communicate their maintenance issues seamlessly via WhatsApp, enhancing their overall experience. AskLettie's AI handles initial inquiries, reducing tenant frustration with slow response times and ensuring that issues are documented accurately.

Simplified Reporting

When landlords need to provide maintenance reports for inspections or audits, AskLettie's 1-Click Legal Reports feature simplifies the process. Landlords can quickly generate and export reports, saving time and ensuring that they have all necessary information ready for review.

Frequently Asked Questions

How does AskLettie work?

AskLettie automates tenant maintenance requests through WhatsApp, allowing tenants to report issues anytime. The AI triages these requests, logs them automatically, and provides landlords with a clear audit trail for compliance.

What platforms does AskLettie integrate with?

AskLettie is designed to work seamlessly with WhatsApp, a platform widely used by tenants in the UK. This ensures that there is no need for additional apps or accounts, making it easy for tenants to use.

Can AskLettie help with compliance issues?

Yes, AskLettie provides features like automatic audit trails and centralized evidence storage, which are essential for landlords to demonstrate compliance with regulations like the Renters' Right Act.

Is there a demo available for AskLettie?

Yes, potential users can access a free demo of AskLettie to see how it handles maintenance requests from start to finish. This demo is accessible via WhatsApp and takes only a few minutes to complete.